Support & Service

Our support doesn't end with the sale.

CE-Air Support & Service Program : "We're with you every step of the way"

After Sales Support.
At CE-Air (UK), our commitment to the customer does not end with a delivered product. We pride ourselves in the service that we provide “after the sale”. We are at the heart of maintaining the cooling requirments for the oil and gas, energy, chemical and petrochemical industries. We have extensive & complex support capabilities that deliver improved equipment availability, release manpower for operational tasking, and enhance affordability overall.

We provide phone and email access and technical support, and our new serialised product and customer support systems allow us to quickly identify the product or service parts in question and connect the user with related technical bulletins and manuals.

CE-Air (UK) Customer Service & Support is available 24/7 to provide assistance to help keep your equipment running efficiently. Whether you require parts for your machinery, or are looking to have our staff of expertly trained professionals provide answers to your questions, CE-Air (UK) has the most complete first class customer support program in the industry. We provide phone and email access and technical support.

Our Installation, Owner, and Service Manuals can be accessed online, faxed, or put in the mail. Most often the manuals will answer any questions; our engineers are also available to answer your technical questions or help diagnose a problem.

We can also offer advice on parts, upgrades, retrofits, rebuilds, preventative maintenance, safety enhancement, service and training for all equipment we sell, and also including equipment not provided by ourselves. If you have equipment that requires parts or services, please contact us to get a quote.

Helping OEMs Help Their Customers. 
We also provide this information to the OEM market so they can incorporate it into their service and parts manuals.

We will work with OEM Service/Parts and Purchasing to develop a service parts plan. Some OEM's want us to handle it all while others prefer to keep it in-house.

To find out more about how we can help you on your engineering design; please call us on +44 161 368 1476

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Manuals

Our Installation, Owner, and Service Manuals can be accessed online, faxed, or put in the mail. Most often the manuals will answer any questions; our engineers are also available to answer your technical questions or help diagnose a problem.

Technical Support

CE-Air (UK) Customer Service & Support is available 24/7 to provide assistance to help keep your equipment running efficiently. Whether you require parts for your equipment, or are looking to have our staff of expertly trained professionals provide answers to your questions.

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Warranty & Extensions

In the unlikely event of a warranty claim, our support team and our dealers will ensure a swift repair process. We can also offer extended warranties for any equipment that is out of its standard warranty. 

Bid & Sales Support

If you require support in your bid process, CE-Air (UK) has a history of successfully analysing and specifying technical requirements, contract tenders and bids. We also have experience in bid document authoring.

For any other service & support query, please contact us below. 

Please send us a message, and let our support staff contact you. 

Registered Address.
CE-Air Building
Newton Moor Industrial Estate
Newton, Hyde
Cheshire, SK14 4LE 
United Kingdom


Contacts
Email: sales@ceair.co.uk            
Phone: +44 (0) 161 368 1476              
Fax: +44 (0) 161 367 8145

Company Registration:
GB 5752602

VAT Registration No:
GB 881 2786 91 

ISO 9001 Registered Company.
Certificate Number: 293632018

ISO 14001 Registered Company.
Certificate Number: 293642018